Product Categories
Our most-loved pieces now
Top Selling Products
Let customers speak for us
Frequently Asked Questions
FAQ
What is the necklace made of?
Our name necklace is crafted with precision in 24K gold plating, giving it a rich, luxurious shine. It is designed to be worn and treasured for a long time.
Can I get any name or word on my necklace?
Yes. There is no fixed character limit, but very long names may need small adjustments so the design stays balanced and easy to read. If your name is unusually long, our team will confirm it will work before we start making it. Arabic name designs are available too.
Can I choose the style or font?
Yes. The available styles are shown on each product page. If you need something special, message us on WhatsApp at 7306259480 and we will do our best to help.
How long will my order take?
Every piece is made especially for you.
- Production takes 4–5 working days.
- Orders are usually dispatched within one week of confirmation.
- Delivery takes approximately 7–10 days from the date of order, depending on your location, courier serviceability and other factors. Remote locations may take longer.
Is Cash on Delivery available?
Yes, Cash on Delivery is available, subject to courier serviceability for your PIN code. A flat ₹50 COD charge applies.
Is there a delivery charge?
- Prepaid orders: free shipping, with no minimum order value.
- Cash on Delivery orders: flat ₹50 COD/shipping charge.
What does the 1-year anti-tarnish warranty cover?
Our gold-plated products come with a 1-year anti-tarnish warranty. It covers colour fading or tarnishing of the plating under normal use. If the plating fades within the warranty period, contact our support team with your order details and clear photos of the product. After verification, we provide free replating or a replacement, as applicable. The warranty does not cover physical damage, scratches, breakage, loss of the product, damage from improper handling, or damage from exposure to harsh chemicals.
How do I take care of my necklace?
A little care keeps it looking new:
- Avoid direct contact with perfume, soap and other harsh chemicals.
- Take it off before bathing, swimming or exercise.
- Wipe it gently with a soft, dry cloth after wearing.
- Store it in its box or pouch when you are not wearing it.
Can I return or exchange my order?
Because every personalized product is made specifically for you, we do not accept returns or exchanges for change of mind, incorrect details provided by the customer, or personal preference after production.However, if you receive a damaged, defective, incorrect or wrongly personalized product due to an error on our side, contact our support team with photos or videos and your order details. After verification, we will arrange a suitable replacement or resolution.
What if I made a spelling mistake?
Please check the spelling and personalization details carefully when you place your order.
Corrections can be requested only before your order goes into production. Once production has started, the name or design cannot be changed because the item is custom-made. If you need a correction, contact us as soon as possible after ordering.
How can I contact you?
• WhatsApp: 7306259480
• Email: hello@enchaingifts.com
• Support hours: 10 AM – 6 PM